Privacy Policy
Effective Date: April 25, 2026
1. Who We Are
Monkey Bins is a professional mobile skip bin hire service based in Capalaba, Queensland. We provide efficient, reliable waste management solutions for residential and commercial customers across Brisbane, Logan, and Redlands.
Our website address is: https://monkeybins.com.au.
2. Information We Collect
a. We collect personal information that you voluntarily provide to us when you interact with our website, including:
b. Contact Information: Name, email address, phone number, and service address provided during quote requests or inquiries.
c. Usage Data: We use analytics tools (such as Google Analytics) to collect anonymous information about how visitors use our site to help us improve our services.
Note: We do not collect “Sensitive Information” (such as health records, religious beliefs, or political opinions). If we are inadvertently provided with such information, we will handle it in accordance with the Privacy Act 1988 (Cth).
3. How We Use Your Information
We use the information we collect to:
a. Provide the services you have requested (e.g., skip bin delivery and collection).
b. Communicate with you regarding your bookings or inquiries.
c. Fulfill our legal, accounting, and reporting obligations.
4. Embedded Content and Third-Party Links
Our site may include embedded content (e.g., Google Maps). These sites may collect data about you, use cookies, and monitor your interaction with that embedded content. We are not responsible for the privacy practices of these third-party websites.
5. Data Security and Retention
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for satisfying any legal or accounting requirements.
6. Your Rights
In accordance with the Australian Privacy Principles, you have the right to request access to, correction, or deletion of the personal information we hold about you.
7. Complaints
If you have a concern regarding our privacy practices, please contact us directly. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Office Location: Capalaba, QLD
Phone: 0404 911 765
Email: hello@monkeybins.com.au